Terms & Conditions
These Terms & Conditions (the “Terms”) govern your access to and use of the websites, portals, products, and services provided by Alex Electric Services Inc (“Alex Electric Services Inc”, “we”, “us”, or “our”). By accessing or using our Services, you agree to be bound by these Terms and all incorporated policies, including our Privacy Policy. If you do not agree, do not use the Services.
1) Definitions
Services Alex Electric Services Inc’s cloud phone/UCaaS, messaging (A2P/10DLC), eSIM, IT services & support, data protection/backup and disaster recovery, document digitization, and related software/portals.
Customer The entity or individual entering into an order or subscription with Alex Electric Services Inc. “You” and “your” refer to the Customer and its Authorized Users.
Authorized Users Individuals you allow to use the Services under your account.
Order Any document (quote, invoice, order form, online flow) specifying Services, term, quantities, and fees.
Content Information transmitted through or stored in the Services, including call audio, recordings (if enabled by you), messaging content, documents, and metadata.
2) Contractual Relationship These Terms form a binding contract. Supplemental terms, product‑specific policies, or a master service agreement (if signed) also apply; if they conflict, the more specific document governs for that Service. We may update these Terms by posting a revised version with a new “Last Updated” date. Material changes will be notified via email or portal where appropriate.
3) Eligibility & Account Registration You must be at least 18 (or the age of majority where you reside) and able to form a binding contract. You are responsible for account information accuracy and for keeping credentials confidential. You must promptly notify us of suspected unauthorized use. You are responsible for activities under your account.
4) Acceptable Use & Prohibited Activities You agree not to use the Services to:
Violate law, telecom regulations, or carrier rules (including CTIA and A2P/10DLC policies).
Send spam, unlawful, harmful, deceptive, or harassing communications; impersonate others; or misrepresent identity or sender.
Transmit content involving child exploitation, threats/violence, malware, or intellectual property infringement.
Send carrier‑prohibited categories (e.g., SHAFT: sex, hate, alcohol to minors, firearms, tobacco), payday loans, illegal substances, or other restricted programs.
Interfere with or disrupt the Services or the networks they run on; attempt to bypass security or rate limits.
Collect others’ Personal Information without valid legal basis and consent. We may suspend or terminate Services for violations.
5) Numbers, Porting & Caller ID Alex Electric Services Inc may provide numbers (DIDs, toll‑free, international). Numbers are not owned by you and may be reclaimed per regulation/carrier policy. Port‑in/out is subject to law, carrier approval, and timely cooperation from you (e.g., LOA, invoices). Caller ID names/labels are not guaranteed and may be altered by third‑party analytics or carriers.
6) Messaging Services (A2P/10DLC)
Registration You must accurately register brand(s)/campaign(s) and use appropriate number types (e.g., 10DLC, toll‑free, short code). You are responsible for truthful use case descriptions and sample messages.
Consent You must obtain and document valid opt‑in for recipients, clearly disclose frequency, STOP/HELP commands, and that message/data rates may apply.
Content Rules Comply with CTIA and carrier policies; include your brand name in initial messages; avoid URL shorteners or public link aggregators that carriers disallow.
Opt‑Out You must honor opt‑out requests immediately. We may enforce opt‑out across your campaigns/numbers for recipient protection.
Filtering & Delivery Carriers may filter or delay messages; delivery is not guaranteed.
Records You authorize us to retain logs and consent records needed for compliance and to respond to carrier/law enforcement inquiries.
7) eSIM Service Terms eSIM activation requires compatible devices and participating carriers/coverage. Speeds, quality, and availability vary by network. Roaming and local restrictions may apply. You must comply with carrier acceptable use and pay usage‑based charges where applicable. We are not liable for outages or coverage gaps.
⚠️ Important E911 Notice VoIP relies on internet and power. Emergency calling (E911) may be unavailable during power or connectivity failures, or if your registered address is outdated. You must provide and keep current the Registered Location for each device/extension intended to place emergency calls. Mobile/softphone use may route differently and may not transmit accurate location. For life‑threatening emergencies, use a traditional landline or mobile network when available.
8) UCaaS/VoIP Service & E911 Limitations VoIP relies on internet and power. Emergency calling (E911) may be unavailable during power or connectivity failures, or if your registered address is outdated. You must provide and keep current the Registered Location for each device/extension intended to place emergency calls. Mobile/softphone use may route differently and may not transmit accurate location. For life‑threatening emergencies, use a traditional landline or mobile network when available.
9) Recording & Monitoring Some Services allow call recording, voicemail, or monitoring (e.g., whisper/barge). You are responsible for complying with all consent and notification laws for jurisdictions involved. You must configure announcements/consents where required.
10) Professional Services & Support We may provide setup, migration, porting assistance, integrations, security hardening, and support. Deliverables are accepted upon delivery unless you provide written notice of material non‑conformance within 10 days. Support targets and channels are described on our site or Order. We may use reputable subcontractors.
11) Fees, Billing & Taxes You agree to pay fees stated in the Order (recurring, usage‑based, and one‑time). Unless otherwise stated: fees are billed in advance for subscriptions and in arrears for usage; taxes, surcharges, regulatory fees, carrier pass‑through fees, porting fees, and recovery fees are additional. Invoices are due upon receipt; late amounts may accrue interest or late charges and may lead to suspension. Except where prohibited, all fees are non‑refundable, including for partial periods after cancellation.
12) Term, Renewal & Termination The Term begins on the Service Activation Date and renews automatically per the Order unless either party gives written non‑renewal notice at least 30 days before the end of the current term. Either party may terminate for material breach if not cured within 30 days after written notice. We may terminate or suspend immediately for illegal use, nonpayment, or carrier directive. Upon termination, you must cease using the Services and pay amounts due; certain sections survive (e.g., ownership, disclaimers, limitation of liability, arbitration).
13) Ownership & Intellectual Property Alex Electric Services Inc and its licensors retain all rights, title, and interest in the Services, software, documentation, and trademarks. You retain rights to your Content. You grant us a limited license to process Content to provide the Services.
14) Third‑Party Services & Integrations The Services may interoperate with third‑party products (e.g., CRMs, analytics, carriers). We are not responsible for third‑party terms, policies, or actions. Your use of them is at your discretion and subject to their terms.
15) Warranties & Disclaimers EXCEPT AS EXPRESSLY PROVIDED IN AN ORDER, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. We do not warrant uninterrupted or error‑free operation, delivery of all messages, prevention of all fraud/spam, or compatibility with every device/network.
16) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL Alex Electric Services Inc BE LIABLE FOR: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION; OR (C) DAMAGES EXCEEDING THE AMOUNTS PAID BY YOU TO Alex Electric Services Inc FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE EVENT. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
17) Indemnification You will defend, indemnify, and hold harmless Alex Electric Services Inc, its affiliates, and personnel from any claims, damages, fines, penalties, liabilities, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your Content; (b) your use of the Services in violation of law or these Terms; (c) alleged violations of telecom rules (including A2P/10DLC non‑compliance); (d) disputes with your end users or customers.
18) Privacy; Data Processing Our Privacy Policy describes how we collect and use Personal Information. Where we process Personal Information on your behalf, a data processing addendum (DPA) may apply. You are responsible for providing legally adequate privacy notices to and obtaining necessary consents from your end users.
19) Service Changes We may modify or discontinue features upon reasonable notice, including to comply with carrier requirements or law. We will not materially reduce core functionality during a prepaid term without offering reasonable alternatives or credits.
20) Beta/Preview Features From time to time, we may offer beta features. Betas are provided “as is,” may be suspended at any time, and are excluded from SLAs and warranties.
21) Electronic Communications & E‑Sign Consent You consent to receive notices electronically (email, portal, SMS). Your continued use constitutes acceptance of updates. You agree that electronic signatures, consents, and records satisfy legal requirements.
22) Dispute Resolution; Arbitration; Class Action Waiver Please read carefully. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Rules, as applicable). The seat of arbitration is Broward County, Florida, USA. Judgment on the award may be entered in any court of competent jurisdiction. Class/Collective Actions Waiver. You and Alex Electric Services Inc agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any putative class or representative action. The arbitrator may award relief only in favor of the individual party seeking relief.
You may pursue qualifying claims in small‑claims court instead of arbitration. This section does not preclude seeking interim injunctive relief in court to protect intellectual property or prevent abuse.